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  • We're listening
    We want to hear from you

Contact the Children and Families team

Community and Children's Services
City of London
North Wing, Guildhall
PO Box 270
London EC2P 2EJ

020 7332 3621 - 9am to 5pm Monday to Friday
Email the Team

Outside office hours - Emergency only

020 8356 2710 or 020 8356 2710
Email: Emergency Duty

The team is administered by the Department for Community and Children's Services (DCCS).

​How to make a suggestion or complaint

You may:

  • be unhappy about decisions we have made about your care
  • think that no one is listening to you
  • feel that you are not being treated properly by our staff, your social worker or carers
  • have an idea about how to improve the service.

If you have a complaint or suggestion to make, we want to hear from you

You can:

More information

For details on how your complaint will be dealt, download the Guide for children and young people (370KB)